Original topic:

Samsung users facing ‘phone not compatible’ error on Android Auto 7.8

(Topic created on: 08-29-2022 02:53 AM)
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TheFastestIndian
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Google has recently released the Android Auto 7.8.6 update to a broad audience worldwide, which is causing a “phone not compatible” error on various Samsung phones alongside Xiaomi, OnePlus and Google Pixel.

According to the information, several Android Auto users, having Samsung phones, reported that their connection has broken, and the latest 7.8.6 version update shows a “phone not compatible” prompt in various parts of the world.

The Android Auto 7.8.6 error’s affected Samsung models are Galaxy Z Flip 3, Galaxy S22, Galaxy S21, Galaxy Note 20, Galaxy S20, Galaxy S10, and Galaxy S9 series along with dozens of different phones from multiple vendors.

While there are different types of error prompts appearing on the users’ screens, the “phone not compatible” is the most common message, which comes when pairing their device through the Android Auto app.

The most important this is that only the Android Auto 7.8.6 users are facing the smartphone’s compatibility issues, while there’s no report from users using the lesser version of the car companion.

A few Google staff members replied to users’ reports that the information has been forwarded to the Android Auto team. However, they have not specified any reason behind the issue or fix updates to solve the error.
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cs_member8
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Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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