Original topic:

Samsung Galaxy A35 5G device

(Topic created on: Thursday)
197 Views
MASTIA35
Expert Level 5
Options
Galaxy A
Google play store opening problem, please resolve this issue. 🥺🥺

😒😒
7 Comments
Ravi6297
Active Level 6
Galaxy A
Basic glitch hai , hamare phone me tatti optimization hoti hai isliye I can relate , basic glitch hai don't worry try after some time
kartikey12345
Active Level 1
Galaxy A
I have same problem with calling app of samsung 🙃
SATYA35
Active Level 7
Galaxy A
Aur karo google play system update
MASTIA35
Expert Level 5
Galaxy A
Hmm. Sorry 😞 bhai.
0 Likes
Mazak421
Active Level 7
Galaxy A
System update kar sahi hoga google ka glitch hai 🔥
SATYA35
Active Level 7
Galaxy A
Restart karo
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

OSZAR »