A31 facing issue with jio voice calls breaking problem

[plant38194]

Anyone facing voice call breaking issue using samsung a31 with jio sim. If Not can u suggest what setting to keep in mobile network . and whether to turn on vowifi (wifi calling) or if there is an option of volte calls ( which i am unable to see).

Thanks in Advance.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that it can happens due to network glitch. Meanwhile, kindly perform the following steps to resolve your issue by the given link:

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[plant38194]

will a fullreset get rid of the glitch ?